Travel alerts Latest alerts and rebooking policies
Tel Aviv - Security Situation
Last updated on Thursday 22 February 2024 (Amsterdam time)
As of 1 April 2024, we will resume our flights to and from Tel Aviv. Flights departing from Amsterdam will make a stopover at Cyprus’ Larnaca airport until at least 19 May 2024.
The safety of our passengers and crew is our highest priority. We use a safety management system to determine whether a flight to a specific destination can be operated safely. Additionally, we maintain direct contact at a governmental level.
Stay updated Your rights Rebook policy
Due to the security situation in Tel Aviv, we have issued the following voluntary rebook policy for customers ticketed to fly to/from/via Tel Aviv, Israel (TLV) on Wednesday 21 February up to and including Sunday 19 May 2024. These options are only valid if you have a ticket originally issued on or before Sunday 19 May 2024.
Rebooking and requesting a refund
If you have booked a flight to, from or via Tel Aviv on Wednesday 21 February up to and including Sunday 19 May 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Sunday 19 May 2024.
Does your original flight depart on Wednesday 21 February up to and including Sunday 19 May 2024 to, from or via Tel Aviv, then your new departure date should be before or on Sunday 19 May 2024. You can rebook your flight at the latest on Sunday 19 May 2024. Please see below options and rules:
1. Rebook to a different travel date
If you want to rebook your flight to a different travel date, please note that:
- You can only change your travel dates for free if the same booking class is available as mentioned on your original ticket. However, a fare difference may still apply.
- You can use the full value of your original ticket price for your new flight.
- Your new departure date should be before or on Sunday 19 May 2024.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher 3. Request a refund
Non-refundable tickets will be refunded if the refund request was made before 9 January 2024. After that date, you are eligible to receive a voucher.
Crisis in Ukraine
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
What you can do yourself
Do you want to adjust your travel plans? We recommend making use of the self-service options.
Need our help?
If you’re encountering problems with our self-service tools, feel free to contact us. We’ll do what we can to help you as quickly as possible. Unfortunately, waiting times might be long.
Please share your booking code and last name so we can help you faster, but only via private messages.